Wednesday

I'm happy to report that we're having a break from the hot & humid weather that we have had the last few days, I've got the windows open and there's a nice cool breeze coming in. Ahhhh :)

Everything is going much better, I'm feeling more like myself...perhaps even a little stronger & more confident version of myself. I've been doing a lot of thinking and am making a very conscious effort to not be so hard on myself, to not always think whatever negative situation arises that it means there is something wrong with me. It's a struggle, I've always had issues with low self-esteem but I am feeling better, so that's a start.

It helps so much to have a job again, as much as I miss being able to stay up as late as I want and sleep in as late as I want, I do enjoy being back to work and feeling like I have a purpose. It's also been nice to be around new people all day. We spent all of today on the phones taking billing & id card calls and it was fun. I had one call that started off badly but ended well...the lady was trying to make a payment via e-check but didn't understand the difference between a routing number and account number...she was getting very angry with me and kept saying "I don't understand why you are not getting this"...I explained to her at least 3 times that the routing number can be found in the lower left hand corner of her check, etc. etc. We went round and round for a good 7 minutes which felt more like 30 minutes. Finally she told me she had another policy with us and to check that because she knew her account information was in there...she was correct, we did have her info stored in this second policy BUT the so-called routing number that she was giving me was actually her account number. I explained this to her in the most "pcf" (professional, courteous & friendly) way and she got quiet for a second and said "wow, I learned something today, thank you!" and when I was closing the call and apologized for her frustration, thanked her for her patience and she then apologized to me which is always a great feeling when a customer apologizes. Other than that the rest of my calls were great, I had a 72 year old man call who was freaking hysterical...I have to verify date of birth and two other items before I can speak about the policy and when I asked for his dob he said "okay, before I do that I need for you to raise your right hand and solemnly swear that you will not tell anyone how old I am", I cracked up and said "I swear, sir". He was a riot and at the end of the call I gave my speel about how it is my goal to provide excellent customer service, etc and he said "Michelle, if and when you do get a husband in your life he will be very lucky to have you as his wife because you are very pleasant and kind". I wanted to tell him that I do have a husband and that we're getting a divorce and oddly enough today is our 15 year anniversary. ha ha. But of course I just laughed and said thank you. Too funny.

Yeah, so today is my 15 year "anniversary" of being married...I have not been looking forward to this day but I have to say that I am okay with it. I e-mailed Matt on Sunday and said that I didn't know if he planned on acknowledging it in anyway but if he had, to please not, that I couldn't handle it. Luckily he understood. I thought I would feel really sad today but I don't, hopefully that's a good sign.

I'm thinking of stopping over to Darcy's house tonight to hang out, I called her a few minutes ago and no one was home so hopefully she'll call me back.

Tomorrow is pay day!! Woohooo!! I can't wait to get that check in my hand and get it into my account...my checking account is literally echoing because it's so close to empty. :)

I think that's about it from me, just wanted to check in and say thank you once again for everyone's kind words and for reading all of my depressing posts, I'm crossing my fingers that those become a thing of the past. :)

Have a great day/night everyone!!