Thursday

It's been about a week since I last blogged...honestly, I haven't felt up to it. I'm back to feeling that roller coaster feeling where I'll wake up in a good mood, then get sad and it'll last throughout the day. It hasn't been like this every day this past week but more often than not. Knowing that the 4th of July was coming up depressed me...for starters, one of my grandmothers passed away on the 4th of July 8 years ago so I always think of her around this time of year. Then just the fact that there was a holiday and knowing that usually Matt & I would do something for it got me down. It's not so much that I'm not with Matt, it's just that alone feeling when in the past I haven't been. Then next week, the 11th, will be 15 years since I got married and again, although I'm still confident in my decision to have left, it still bothers me to know that an anniversary is coming. I don't know how to feel about it. I honestly hope he doesn't acknowledge it but knowing Matt, he will and that is just going to make me feel worse.

I've never been through a divorce so although I think all of the things that I feel on a daily basis are normal, I'm not so sure as this is all new to me. Now that I've started a new job and am meeting new people (I'm in a classroom every day with the same 12 people so we're getting to know each other), it has really made me feel so out of the loop of life. I mean, I'm still not totally adjusted to living here...then I hear the others talking about what they did the night before, their boyfriends/girlfriends etc., and it just makes me feel so out of place. Most of the people in my class are at least 10 years younger than me so on top of everything else, I feel old. I feel like the girl with the pathetic story...35 years old, just left her husband, has no children, living in her grandfather's empty house with two cats and struggling to figure out her life. I try to put a positive spin on things and sometimes it helps but lately not so much. Hopefully these feelings will pass soon.

I'm happy to report that work is going well. For the past two weeks we've been learning about taking billing calls & requests for id cards, sounds pretty cut & dry but just like with any job there's different situations that can come up and with each state there are different rules. Plus geico is so strict as to the "flow" of the call, we are literally graded on what we say, how we say it and there is a call map for each type of call and we have to make sure that we have covered each point. I'm comfortable with being on the phones with customers but I really have never been monitored or "graded" on my calls, so this is very new to me and a little stressful. Don't get me wrong, I love it and think that it's awesome that they have such a high level of expectations when it comes to their customer service, it's just an adjustment for me. Tomorrow I have my first test...I'll be put into a room and one of the people from our quality team (we have a whole department of people who monitor calls all day long and grade the calls) and will be graded on my calls. If I pass this test then on Monday I will begin taking billing & id card calls for an hour or two each day, I won't be on my own and will have a "coach" next to me at all times so that will help. After we all get through this testing we will begin our next phase of training, I'm not sure what that is...I think it's understanding coverage and then learning how to make changes to a policy...but each of us will take maybe an hour of calls a day just to stay fresh on billing & id cards. If that makes any sense...I know I'm rambling.

I'm a little nervous about tomorrow, not so much on the material as I've gotten pretty good at navigating their system and have a decent understanding of the billing & id card process, it's just making sure I say things correctly and hit all of the major points of each call. Wish me luck!

I hope everyone had a great 4th of July and I'll write more this weekend.

Take care! :)